We treat your gadgets as family
Trusted local IT support in Hatfield, Welwyn Garden City & Hertfordshire. Device setup, digital safety, data transfer & everyday tech help.
We provide professional IT support, device setup, digital safety, data transfers, and everyday tech help for families and individuals in Welwyn Garden City (WGC), Welwyn, Hatfield, Hertfordshire, and surrounding areas. Whether you need help setting up new devices, securing your digital life, transferring data, or navigating everyday technology, our friendly local team is here to support you.
⚠️ Home User Services - Preview Only
We are preparing to introduce our IT support and technology services for home customers.
This is an early preview - services are not yet available.
Planned launch date: End of August 2025*
*Launch date is indicative only and may change.
No services for home users are currently available, and no orders or payments can be accepted until launch.
Avefinity – Home IT Support & Pricing
IT Support Hatfield • Computer Help Welwyn Garden City • Hertfordshire & North London • Remote Support (England only)
We provide professional, friendly IT support for home users, explaining everything in clear, easy-to-understand terms. We do not offer full hardware repairs such as motherboard or screen replacement - our focus is on software support, setup, networking, and online safety.
Our Promise
- Fair, accessible tech help for everyone
- Clear prices and no unexpected charges
- Respectful of neurodivergent and disabled users
- Independent - no chain, no corporate nonsense
- Built for trust, honesty, and real-world support
- If something isn’t worth doing in our opinion, we’ll tell you - we don’t sell work you don’t need
All prices are for labour only - parts, software licences, and third-party costs are charged separately.
England only: Avefinity provides services only within England (in-person and remote) for insurance and legal compliance.
Launch pricing valid until 1 November 2025.
⚠️ Preview Notice: This is an early preview. Services for home users are not yet available. Planned launch date is indicative only and may change.
Book nowZone Confirmation & Service Agreement
- All bookings are priced by service location postcode using Avefinity’s zonal pricing.
- The correct zone and rate will be confirmed at booking based on postcode, travel method, and expected journey time.
- Locations near a zone boundary or with longer-than-expected travel times (public transport limits, parking issues) may be moved to the nearest higher zone rate.
- The first hour of labour must be paid in advance to secure your booking.
- By confirming a booking, you agree to the zone, pricing, and any applicable travel charges stated in your booking confirmation.
Pricing Zones — Home Users
⚠️ Preview Notice: This is an early preview. Services for home users are not yet available. Planned launch date is indicative only and may change.
Maximum booking length: 4 hours. Additional time billed in 30-minute increments after the first hour.
Launch pricing valid until 1 November 2025.
| Zone | Area Coverage (Postcodes) | Launch Price | Standard Price | Max Labour Charge |
|---|---|---|---|---|
| Zone 1 — Hatfield Hub | AL10, AL9 (Hatfield only) | £50 first hour, £30/hr after | £60 first hour, £30/hr after | £140 launch / £150 standard |
| Zone 2 — Local Service Zone | AL1, AL2, AL3, AL4, AL6, AL7, AL8, AL9 (non-Hatfield), EN6 | £60 first hour, £30/hr after | £60 first hour, £40/hr after | £150 launch / £180 standard |
| Zone 3 — Hertfordshire Coverage | SG1–SG14, WD5, WD6, WD7, WD17–WD19, WD23–WD25 | £70 first hour, £40/hr after | £75 first hour, £40/hr after | £190 launch / £195 standard |
| Zone 4 — Outer London North | N2–N22, NW2–NW11, E4, E5, E8, E9, E10, E11, E17, E18, E20 | £90 first hour, £60/hr after | £95 first hour, £60/hr after | £270 launch / £275 standard |
| Zone 5 — London Fringe North | EN7–EN11, non-TfL EN1–EN6, HP1–HP27, LU1–LU7, MK40–MK45 | £80 first hour, £50/hr after | £90 first hour, £50/hr after | £230 launch / £240 standard |
| Zone 6 — Central London Premium | EC1–EC4, WC1–WC2, W1–W2, SW1–SW11, SE1–SE11, E1–E3, N1, NW1–NW3 | £100 first hour, £70/hr after | £100 first hour, £70/hr after | £310 |
| Zone 7 — Remote Support (England only) | Anywhere in England (internet required) | £40/hr | £45/hr | n/a |
| Zone QUOTE — Special Access | Areas not listed, or >1 hour travel each way | Quote on request | Quote on request | n/a |
⚠️ Preview Notice: This is an early preview. Services for home users are not yet available. Planned launch date is indicative only and may change.
Check my postcode & bookHome User Discounts
Labour only — maximum £25 discount per job.
- 10% off for Blue Light Card / NHS / Emergency Services (valid ID)
- 10% off for Students (valid ID)
- 10% off for Over 65s
Discounts do not apply to parts, software, or third-party costs. Offers cannot be combined. Proof of eligibility required.
Popular IT Support Services
- General IT troubleshooting for Windows and macOS
- Software installation and updates (including Windows installation — licence keys must be provided by the customer)
- Basic security checks and malware clean-up (not full system rebuilds)
- Email setup and repair
- Wi-Fi setup and coverage improvement
- Smart home device setup
- Data backup and file transfer (not a data recovery service)
- Parental controls and online safety setup
- New device setup and configuration
- Remote IT support (England only — sessions arranged via contact form or phone)
⚠️ Preview Notice: This is an early preview. Services for home users are not yet available. Planned launch date is indicative only and may change.
Get help nowCancellations & Refunds
- 72-hour policy: Cancellations within 72 hours of the appointment are charged the first hour rate if a fixed first-hour price applies, or 50% of booked time otherwise.
- Refunds within 72 hours are discretionary.
- Consumer Contracts Regulations (UK law): If you book within the 14-day cooling-off period and ask us to start before the period ends, you waive your right to cancel without charge.