How much does Avefinity charge?

Hatfield area is £30 per hour with a £15 minimum. Hertfordshire is £50 for the first hour then £30. London is £80 for the first hour then £30. Remote support is £40 per hour.

How are travel fees calculated?

Travel fees are based on the real cost of getting to and from your location using public transport or taxi if needed. All travel costs are rounded up to the nearest £2.50 for transparency.

Do you support macOS?

No. Avefinity specialises in Windows support for home users.

Do you offer remote IT support?

Yes, remote support is available anywhere in England for £40 per hour.

We treat your gadgets as family

Local IT support in Hatfield, Welwyn Garden City and Hertfordshire

Name: Avefinity for Home
Price range: ££

Avefinity offers friendly, clear and reliable IT support for households across Hatfield, Welwyn Garden City, St Albans, Hertfordshire and London. Everything is explained in plain, straightforward English without jargon or pressure.

Support covers Windows issues, Wi-Fi faults, slow computers, device setup, email problems, online safety, smart home devices and general troubleshooting. Hardware repair work (like screen or motherboard replacement) is not offered.

Who We Are

Avefinity is run by Avery Mainstone, an experienced IT specialist based in Hatfield. Avery supports home users, community groups and charities - building Avefinity around honesty, accessibility and practical solutions that genuinely help people.

Why Avefinity?

Fair, accessible tech help for everyone
Clear prices and no unexpected charges
Respectful of neurodivergent and disabled users
Independent - no chain, no corporate nonsense
Built for trust, honesty and real-world support
We openly tell you if something isn't worth paying for
Local, friendly and run by someone who genuinely cares

Book support

Simple, Transparent Pricing

Hatfield & Surrounding Areas (within 30 minutes by public transport)

£30 per hour
£15 minimum charge

Rest of Hertfordshire

£50 for the first hour
£30 per hour after
£25 minimum charge

London

£80 for the first hour
£30 per hour after
£40 minimum charge
Travel cost based on the real return journey cost, rounded up to the nearest £2.50

Remote Support (England)

£40 per hour
No travel fees

Travel, Access & Hard-to-Reach Locations

Our travel calculations are based on public transport travel time from Hatfield. If your location takes more than 30 minutes to reach, a travel charge may apply.

Travel fees are always based on the real cost of getting to you and back. Bus, train and tube fares are used wherever possible and are rounded up to the nearest £2.50 for simplicity.

If an area has no safe or practical public transport links, we may use a taxi or alternative methods instead. When this is necessary, the travel fee is the actual taxi or equivelant fare (again rounded up to £2.50).

Certain locations can be challenging due to estate layouts, rural paths, restricted access or multi-stage transport routes. In these rare cases:

a small access/travel fee may apply (based solely on real travel cost), or
we may have to decline the booking if reaching the property is unsafe or impractical

No surprises - all costs are confirmed clearly before any payment is taken.

What We Can Help With

Windows troubleshooting (we do not support macOS)
New device setup (PCs, laptops, printers, smart tech)
General home user & family IT support
Wi-Fi problems & home network setup
Software installation & updates
Email issues & account setup
Help with Smart home devices
Data transfer (up to 256GB), Device data wipes (up to 2TB - must be a working device, no loose drives) & Backups (up to 256GB)
Online safety & parental controls
Remote IT support anywhere in England
If there is something else you need which is not listed here, get in touch 💛

Get help now

Cancellations & Refunds

Within 48 hours: charged the first hour or 50% of booked time
Refunds within 48 hours are discretionary
Starting work within the cooling-off period waives free cancellation rights